Orders & Shipping
How long will my order take to arrive?
For UK mainland, delivery takes 2–4 working days.
For remote areas (e.g., Scottish Highlands, Channel Islands), delivery takes 3–6 working days.
See our Shipping Policy for full details.
Do you ship internationally?
Not yet — we currently ship within the United Kingdom only.
Returns & Refunds
Can I return my order?
Yes, within 14 days if the items are unused and unopened.
Please refer to our Refund Policy for full return conditions.
What if I receive a damaged item?
Please email caratcompanion@gmail.com within 7 days of receipt with photos of the damaged items. We’ll arrange a replacement or refund promptly.
Products & Payments
Are your pet treats safe?
Absolutely. We source exclusively from trusted global brands, ensuring premium, high-quality ingredients and pet-safe standards.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Apple Pay — all processed securely via Shopify Payments.