Terms of service

OVERVIEW
This website is operated by Carat Companion (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any policies referenced here or available by hyperlink (including our Refund Policy, Shipping Policy and Privacy Policy). These Terms apply to all users of the site.

We may update these Terms from time to time by posting a new version on this page. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

1. ONLINE STORE TERMS

You confirm you are at least the age of majority in your country/region of residence, or you have consent from a parent/guardian for any minor dependents to use this site. You must not use our products for any illegal or unauthorised purpose, nor violate any applicable laws (including copyright laws). You must not transmit viruses, malware or destructive code. Breach of these Terms may result in immediate termination of the Service.

2. GENERAL CONDITIONS

We reserve the right to refuse Service to anyone, at any time, for any reason. Content (excluding card data) may be transferred unencrypted over various networks and adapted to technical requirements. Card data is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without our express written permission.

3. ACCURACY, COMPLETENESS & TIMELINESS

Information on this site is provided for general guidance. We do not guarantee that content is accurate, complete or current. Historical information is provided for reference. We may modify site content at any time but have no obligation to update it. You agree it is your responsibility to monitor changes.

4. MODIFICATIONS TO SERVICE & PRICES

Prices (in GBP) and availability may change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable to you or any third party for such changes. Unless stated otherwise, prices are inclusive of applicable UK taxes.

5. PRODUCTS & SERVICES

Some products may be available exclusively online and/or in limited quantities and are subject to our Refund Policy and Shipping Policy. We make every effort to display product colours and images accurately but cannot guarantee your screen’s display. We may limit sales to any person, geographic region or jurisdiction and may limit quantities on a case-by-case basis. Descriptions and pricing may change at any time. We do not warrant that products or the Service will meet your expectations or that errors will be corrected.

Pet treat notice: ingredient lists and packaging may occasionally differ from images due to supplier updates. Always check the label before feeding, especially for pets with allergies or sensitivities. Provide fresh water and supervise your pet while feeding.

6. ORDERS, BILLING & ACCOUNT INFORMATION

We may refuse, limit, or cancel any order at our sole discretion (including orders under the same account, payment card, or address). If we make a change or cancel an order, we may attempt to notify you using the contact details provided at checkout. We may reject orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information and to promptly update your details so we can complete transactions and contact you as needed.
See also our Refund Policy and Shipping Policy.

7. OPTIONAL TOOLS & APPS

We may provide access to third-party tools that we do not monitor or control. You acknowledge such tools are provided “as is” and “as available” without warranties. Use of optional tools is entirely at your own risk and subject to the third party’s terms. New features and Services will also be subject to these Terms.

8. THIRD-PARTY LINKS

Certain content, products and services available via our site may include third-party materials and links. We are not responsible for examining or evaluating third-party content and will not be liable for any materials, websites, products or services of third parties. Review third-party policies carefully before engaging in any transaction. Complaints or questions about third-party products should be directed to the third party.

9. USER COMMENTS & SUBMISSIONS

If you send us ideas, proposals, reviews, photos or other materials (“comments”), you agree we may edit, copy, publish, distribute, translate and otherwise use them in any medium, without obligation to maintain confidentiality, compensate you, or respond. We may monitor, edit or remove content that we consider unlawful, offensive or in breach of rights or these Terms. You are responsible for your comments and their accuracy and you must not mislead us regarding their origin or submit unlawful, abusive, obscene or malware-infected content.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy (GDPR-aligned).

11. ERRORS, INACCURACIES & OMISSIONS

From time to time there may be information on the site that contains errors or omissions relating to descriptions, pricing, promotions, charges, transit times or availability. We reserve the right to correct, change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order), as permitted by law.

12. PROHIBITED USES

In addition to other prohibitions, you must not use the site or its content for: (a) unlawful purposes; (b) soliciting unlawful acts; (c) violating laws or regulations; (d) infringing intellectual property rights; (e) harassment, abuse, harm or discrimination; (f) submitting false or misleading information; (g) uploading viruses or malicious code; (h) collecting personal information of others; (i) spamming, phishing, crawling or scraping; (j) obscene or immoral purposes; or (k) interfering with security features. We may terminate your use of the Service for prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, timely, secure or error-free, or that results will be accurate or reliable. You agree your use of the Service is at your sole risk. The Service and all products delivered through it are provided “as is” and “as available” except where expressly stated.

To the fullest extent permitted by law, Carat Companion and our directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the Service or products, even if advised of the possibility. Where limitations on liability are not allowed, our liability shall be limited to the maximum extent permitted by law and shall not exceed the amount you paid for the relevant product.

Your statutory rights are not affected.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Carat Companion and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or violation of any law or third-party rights.

15. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity of remaining provisions.

16. TERMINATION

Obligations and liabilities incurred prior to termination shall survive termination. These Terms are effective unless and until terminated by you or us. You may terminate by ceasing to use the site and notifying us. If we suspect you have failed to comply with any term, we may terminate at any time without notice and you will remain liable for all amounts due up to the date of termination; we may also deny access to the Service.

17. ENTIRE AGREEMENT

These Terms, together with policies posted on the site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements or communications. Any ambiguities shall not be construed against the drafting party.

18. GOVERNING LAW & JURISDICTION

These Terms and any separate agreements for the provision of Services are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.

19. FORCE MAJEURE

We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, labour disputes, supplier failures, carrier delays, epidemics, governmental actions or telecommunications outages.

20. CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of the Terms by posting updates here. Your continued use of the site after changes are posted constitutes acceptance.

21. CONTACT

Questions about these Terms: caratcompanion@gmail.com